CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

When you place an order electronically via the website you use, you are considered to have accepted the preliminary information form and the distance sales contract provided to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws concerning the sale and delivery of the product they purchase.
Shipping costs for the product will be paid by the buyers.
Each purchased product will be delivered to the person and/or organization at the address provided by the buyer, within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications stated in the order, and, if available, with documents such as the warranty certificate and user manual.
If the sale of the purchased product becomes impossible, the seller must inform the buyer as soon as they learn of this situation.If the purchased product becomes impossible to sell, the seller must notify the buyer in writing about this situation within 3 days of learning about it. The total amount must also be refunded to the buyer within 14 days. IF THE PURCHASED PRODUCT PRICE IS NOT PAID: If the buyer does not pay for the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends. PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD: If it is determined that the credit card used by the buyer for payment was unfairly used by unauthorized persons after the product is delivered, and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping cost covered by the SELLER. IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS: If force majeure circumstances that the seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request the cancellation, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the buyer cancels the order; if payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the payment was made by credit card and the buyer cancels, the product cost will also be refunded to the bank within 14 days from the cancellation, but the bank may take 2-3 weeks to credit the buyer's account.

BUYER'S RESPONSIBILITY TO INSPECT THE PRODUCT: Before receiving the goods/services subject to the contract, the buyer will inspect them; damaged goods/services such as dented, broken, or with torn packaging will not be accepted from the shipping company. It will be accepted that the received goods/services are undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product. RIGHT OF WITHDRAWAL: The BUYER; the product purchased will be delivered to them or to the person/organization at the address provided.RIGHT OF WITHDRAWAL: THE BUYER can exercise the right to withdraw from the contract by refusing the product without any legal or penal responsibility and without giving any reason, within 14 (fourteen) days from the date the purchased product is delivered to them or the person/organization at the specified address, provided that they notify the SELLER through the contact information below.

SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION: COMPANY NAME/TITLE: ZEN HAND DESIGN ADDRESS: MEHTERLER SOK 10/17 ETLİK ANKARA EMAIL: [email protected] PHONE: 5324938164 DURATION OF THE RIGHT OF WITHDRAWAL: If the purchase is a service, this 14-day period starts from the date the contract is signed. In service contracts where the performance of the service has started with the consumer’s consent before the withdrawal period ends, the right of withdrawal cannot be used. Expenses arising from the use of the right of withdrawal are borne by the SELLER. To exercise the right of withdrawal, within the 14 (fourteen) day period, the BUYER must send a written notice to the SELLER via registered mail, fax, or email.Notification must be made and the product must not have been used within the scope of the provisions on "Products for Which the Right of Withdrawal Cannot Be Exercised" specified in this agreement. USE OF THE RIGHT OF WITHDRAWAL: The invoice of the product delivered to a third party or to the BUYER (if the invoice of the product to be returned is a corporate one, it must be sent along with the return invoice issued by the institution when returning. Returns of orders invoiced in the name of institutions cannot be completed unless a RETURN INVOICE is issued). The return form, the box and packaging of the products to be returned, and any standard accessories, if available, must be delivered completely and undamaged.

RETURN CONDITIONS: The SELLER is obliged to refund the total amount and return to the BUYER any documents that put the BUYER under obligation within 10 days from the receipt of the withdrawal notice and to receive the goods back within 20 days. If there is a decrease in the value of the goods due to a fault of the BUYER, or if the return becomes impossible, the BUYER is at fault.If there is a decrease in the value of the goods due to a fault of the BUYER or if a return becomes impossible, the BUYER is obliged to compensate the SELLER for the damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the withdrawal period. If the use of the withdrawal right causes the campaign limit arranged by the SELLER to drop below the set amount, the discount benefit obtained within the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED: Returns of products prepared at the BUYER's request or explicitly according to the BUYER's personal needs, and products that have been damaged due to tampering by the BUYER, are not possible according to the regulations.

DEFAULT SITUATION AND LEGAL CONSEQUENCES: If the BUYER makes payment via credit card and defaults, they agree, declare, and undertake that they will pay interest according to the credit card agreement with the card-issuing bank and will be responsible to the bank.. In this case, the relevant bank can take legal action; it can claim the resulting expenses and attorney fees from the BUYER, and under any circumstances, if the BUYER defaults on their debt, the BUYER agrees to pay for any loss or damage suffered by the SELLER due to the delayed fulfillment of the debt. PAYMENT AND DELIVERY 23. Through our website, you can use your credit cards for payments, and take advantage of online one-time or installment payment options with any of your credit cards. For online payments, the amount will be charged to your credit card at the end of your order.